LOWONGAN SUPERVISOR/MANAGER BKU PT. INFOMEDIA SOLUSI HUMANIKA

SURABAYAJOBFAIR.COM --. PT Infomedia Solusi Humanika atau dikenal dengan ISH merupakan anak perusahaan PT Infomedia Nusantara yang didirikan di Jakarta pada 24 Oktober 2012, ISH merupakan perusahaan yang bergerak dalam bidang Human Capital Services. Portofolio bisnis ISH meliputi BPO HR Solution, HR Process, dan HR Learning Solution. Saat ini, ISH telah mampu memberikan solusi layanan pengelolaan SDM terbaik kepada lebih dari 100 perusahaan yang tersebar di 420 kota dan mengelola lebih dari 22.115 karyawan di seluruh Indonesia.

Saat ini sedang membutuhkan SDM yang berkompeten sebagai :

OPERATIONS MANAGER BIOMETRIC KHARISMA UNIVERSAL
Penempatan : Surabaya
Primary Responsibility: Manage day-to-day activities of the Visa Application Centre (VAC) as defined in the function below

Essential Functions:
– Overall responsibility of Unit operations (and VAS)
– Monitor team performance and devise a plan to improve (if required)
– The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
– Assign staff duties and manage roster based on the trend analysis / footfall trend in each of the VSC
– Overall administrative and people management responsibility
– Security related issues
– Training/ Mentoring the team (VAC/ VAS) and implementation of new processes
– Coordination with Accounts Department (Refunds, Escalations, Reconciliations, etc.)
– Responsibility for cash handover to accounts at the end of each day
– Ensuring compliance to prescribed systems as per the defined SLAs
– To work with the Value Added Services team in order to support maximum returns through optimum operational efficiency
– Coordination with Mission, Operational updates/ Memos from Mission
– Website updates (All languages)
– Managing escalations for the center and provide effective resolutions
– Suggest/monitor software changes to be implemented as per business requirements
– MIS (Handling OT data, Incentive data), Monthly Business Reviews

Qualifications, Experience and Education Requirements:
– A graduate in any field with 5-7 years’ experience
– Proficient in use of computers – MS Office
– 2-3 years in a supervisory role within Operations
– Demonstrated Process Knowledge

Mandatory Skills:
– Effective Communication Skills
– Familiarity with customized software
– Balanced personality
– Ability to make decisions under pressure
– Relationship management
– Leadership in a multi-cultural/global organization at a supervisory level
– Self-motivated
– Leading and Developing the team
– Result Oriented
– Analytical skills
– Team management

Preferred Skills:
– Communication – Arabic language skills

OPERATIONS SUPERVISOR BIOMETRIC KHARISMA UNIVERSAL
Penempatan : Surabaya
Primary Responsibility: Manage day-to-day activities of the Visa Application Centre (VAC) as defined in the function below

Essential Functions:
– Overall responsibility of the team that he/she will be handling pertaining to operations
– The person will have approx. 2-6 direct reports & will manage a team size of approx.10-15 employees
– Assign the duties and manage staff as per the agreed roster
– Monitor and Process applications and meeting the SLA’s
– Security related issues to be reported as per company policy
– Training and implementation of new processes
– Monitor and Coordinate with TL’s and Accounts Department – end of the day cash handover to accountant
– Ensuring compliance to prescribed systems as per the defined SLAs
– To work with the Value Added Services team in order to support maximum returns through optimum operational efficiency
– MIS (Attendance, Other Daily reports, Biometrics, etc.)
– Adherence to SOPs
– Ensuring the E-Wallet matches the Enjaz entries on a daily basis

Qualifications, Experience and Education Requirements:
– Proficiency in use of computers – MS Office
– Written & Spoken Skills (English, Arabic) & typing speed of at least 30 wpm.
– *Typing speed might vary for an Arabic speaking country.
– Pre University or Above
– 2 year & above in a Supervisory role – experience in customer service

Mandatory Skills:
– Effective Communication Skills
– Familiarity with customized software
– Balanced personality
– Ability to make decisions under pressure
– Relationship management
– Leadership in a multi-cultural/global organization at a supervisory level
– Self-motivated
– Problem solving
– Effective Team Building Skills

Preferred Skills:
– Analytical skills

Berminat Silakan Kirim CV dan Lamaran Ke :
PT. INFOMEDIA SOLUSI HUMANIKA
JL. NGAGEL JAYA UTARA NO.133 SURABAYA Atau langsung WALK IN INTERVIEW
Setiap hari senin – kamis pukul 09.00-10.00
Menemui Bp. Alan, Hisyam, Ibu Kiky, Dinda
Atau via Email ke: alan.darmasaputra@ish.co.id (subjek email : Supervisor/Manager BKU)

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